Last Updated: December 5, 2024
At DNTGamingSpectra.com, operated by Telang LTD, we strive to ensure our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. If you have any questions or need further assistance, please contact our customer support team.
1. Eligibility for Returns
1.1 Return Period: You may return your purchase within 30 days of the delivery date for a full refund or exchange, provided the item meets the conditions outlined in this policy.
1.2 Condition of Returned Items: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
2. Return Process
2.1 Initiating a Return: To start a return, please contact our customer support team at [email protected]. Please include your order number, a description of the issue, and whether you are requesting a refund or an exchange. Our team will provide you with instructions on how and where to send your return.
2.2 Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
3.1 Inspection and Approval: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
3.2 Partial Refunds: Partial refunds may be granted in certain situations, such as items that are returned more than 30 days after delivery, items not in their original condition, or items damaged or missing parts for reasons not due to our error.
3.3 Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
4. Exchanges
4.1 Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and a description of the issue. We will provide instructions for the exchange process.
4.2 Processing Exchanges: Once we receive your item for exchange, we will inspect it and notify you of the approval or rejection of your exchange. Approved exchanges will be processed within 10 business days, and the replacement item will be shipped to you at no additional cost.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products (such as special orders or personalized items)
- Personal care goods (such as health and beauty products)
- Sale items or gift cards
6. Contact Information
For questions related to refunds and returns, please contact us:
Email: [email protected]
Address: Telang LTD, 1200 West Georgia Street, V6E 4R2, Vancouver, BC, Canada
We appreciate your business and aim to provide the best customer service experience. Thank you for shopping at DNTGamingSpectra.com!